Created by International Hospitality Media’s popular industry publication Boutique Hotel News in partnership with leading guest feedback and online reputation management specialist GuestRevu, the Boutique Hotel Guest Experience Awards, or BoHos, form part of the Boutique + Lifestyle Hotel Summit, which takes place annually in London.
The BoHos reward boutique, lifestyle and hybrid hotels which provide the very best in guest experiences. They are unique in that the winners are not decided by judges, academics or social popularity contests and votes, but by the people who matter most – each hotels' own guests.
A combination of the following is taken into account when calculating a hotel's overall score:
This gives a complete and unbiased picture of the guest experience provided at each participating hotel.
If you would like to participate, but don’t have a guest feedback solution in place, the BoHo Awards’ official partner, GuestRevu, is offering participants complimentary use of their software for the duration of the awards.
Data collection period
Boutique + Lifestyle Hotel Summit
Winners announced at Awards ceremony
Commit to guest experience
Simply entering the awards shows guests that you value their feedback and are committed to providing exceptional experiences.
Stand out from the competition
Being shortlisted (or even winning!) proves your guest experience surpasses that of your competition in the eyes of real guests, and you can showcase this achievement with a BoHos badge on your website.
Motivate your team and improve morale
Feedback from guests is a far better motivator than instructions from management, and being recognised for hard work encourages future commitment to service excellence.
Find out how you compare to your peers
The awards give you a chance to benchmark your hotel's performance against comparable hotels elsewhere in the country and the world.
Test drive top hotel technology
All entrants will be given the opportunity to use GuestRevu’s guest feedback and online reputation management software for the duration of the awards at no cost.
Get a discount on Boutique + Lifestyle Hotel Summit tickets
All BoHo Awards entrants will receive a 10% discount on tickets to the Boutique + Lifestyle Hotel Summit, Europe’s only B2B boutique and lifestyle hotel conference, which will take place in London, UK on 22 May 2019.
Win tickets to the Boutique + Lifestyle Hotel Summit
All shortlisted hotels will receive one complimentary ticket to the Boutique + Lifestyle Hotel Summit in London.